Hernon, Peter y Ellen Altman. Assessing service quality: satisfying the expectations of library customers. Chicago: American Library Association, 1998, 243 p
Document title: Hernon, Peter y Ellen Altman. Assessing service quality: satisfying the expectations of library customers. Chicago: American Library Association, 1998, 243 p
Journal: Investigación bibliotecológica
Database: CLASE
System number: 000180221
ISSN: 0187-358X
Authors:
Year:
Season: Ene-Jun
Volumen: 15
Number: 30
Pages: 229-233
Country: México
Language: Español
Document type: Reseña de libro
Approach: Analítico
Disciplines: Bibliotecología y ciencia de la información
Keyword: Servicios bibliotecarios y de información,
Hernon, Peter,
Evaluación,
Control de calidad,
Bibliotecas,
Servicios bibliotecarios
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