| Revue: | Computación y sistemas |
| Base de datos: | |
| Número de sistema: | 000560691 |
| ISSN: | 1405-5546 |
| Autores: | Martínez Seis, Bella-Citlali1 Pichardo Lagunas, Obdulia1 Miranda, Sabino2 Pérez Cázares, Israel-Josafat1 Rodríguez González, Jorge-Armando1 |
| Instituciones: | 1Instituto Politécnico Nacional, Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas, México 2Centro de Investigación e Innovación en Tecnologías de la Información y Comunicación, México 3Consejo Nacional de Ciencia y Tecnología, Dirección de Cátedras, México |
| Año: | 2022 |
| Periodo: | Abr-Jun |
| Volumen: | 26 |
| Número: | 2 |
| Paginación: | 899-908 |
| País: | México |
| Idioma: | Inglés |
| Resumen en inglés | Online reviews of products and services have become important for customers and enterprises. Recent research focuses on analyzing and managing those kinds of reviews using natural language processing. This paper focuses on aspect-based sentiment analysis for reviews in Spanish. First, the reviews data sets are normalized into different inputs of the neural networks. Then, our approach combines two deep learning models architectures to determine a positive or negative assessment and identify the most important characteristics or aspects of the text. We develop two architectures for aspect detection and three architectures for sentiment analysis. Merging the deep learning models, we tested our approach in restaurant reviews and compared them with state-of-the-art methods. |
| Keyword: | Customer reviews, Polarity classification, Sentiment analysis |
| Texte intégral: | Texto completo (Ver HTML) Texto completo (Ver PDF) |
