A Method Based on Patterns for Deriving Key Performance Indicators from Organizational Objectives



Título del documento: A Method Based on Patterns for Deriving Key Performance Indicators from Organizational Objectives
Revista: Polibits
Base de datos: PERIÓDICA
Número de sistema: 000402944
ISSN: 1870-9044
Autores: 1
2
Instituciones: 1Universidad Nacional de Colombia, Facultad de Minas, Medellín, Antioquia. Colombia
2Universidad del Quindío, Facultad de Ingeniería, Armenia, Quindío. Colombia
Año:
Periodo: Ene-Jun
Número: 53
Paginación: 55-64
País: México
Idioma: Inglés
Tipo de documento: Artículo
Enfoque: Analítico
Resumen en inglés Organizational strategic alignment implies consistency among the organizational elements. Organizational objectives act as essential elements for leading such alignment. In addition, key performance indicators (KPIs) have demonstrated usefulness for assisting the strategic alignment allowing for a holistic control of the organization. Some approaches emphasizing objective-KPI relationships have been proposed; however, they lack of a fully appropriate method for treating organizational objectives, KPIs, and objective-KPI relationships. They exhibit some drawbacks in terms of ambiguity, stakeholder understandability, and subjectivity. In this paper, we propose a method for overcoming such drawbacks, by using preconceptual-schema-based organizational patterns as a way to operationalize organizational objectives in terms of the KPIs. So, a systematic method for deriving a set of candidate KPIs from a specific organizational objective is provided. In addition, we present a lab study in order to illustrate the main aspects of this proposal
Disciplinas: Bibliotecología y ciencia de la información,
Administración y contaduría
Palabras clave: Tecnología de la información,
Dirección y control,
Organización,
Indicadores de desempeño
Keyword: Library and information science,
Management and accounting,
Information technology,
Business organization,
Management,
Performance indicators
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