| Revista: | Revista médica de Chile |
| Base de datos: | PERIÓDICA |
| Número de sistema: | 000420360 |
| ISSN: | 0034-9887 |
| Autores: | Paravic Klijn, Tatiana1 Burgos Moreno, Mónica1 |
| Instituciones: | 1Universidad de Concepción, Departamento Fundamentos de Enfermería Comunitaria y Salud Pública, Concepción. Chile |
| Año: | 2018 |
| Periodo: | Jun |
| Volumen: | 146 |
| Número: | 6 |
| Paginación: | 727-736 |
| País: | Chile |
| Idioma: | Inglés |
| Tipo de documento: | Artículo |
| Enfoque: | Caso clínico |
| Resumen en inglés | Background: One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption. Aim : To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private health centers in the province of Concepción, Chile. Material and Methods : A questionnaire for Work Violence in Health Centers, with dimensions about physical violence and verbal abuse was applied to 366 health care workers, stratified according to center and occupational categories. Results : Thirteen percent of workers perceived physical violence. Paramedical technicians had the higher risk of perceiving this type of violence. Fifty nine percent of workers perceived verbal abuse. Nurses and administrative staff had the higher risk of perceiving this type of violence. The most common offenders were patients and family. The most common form of coping with abuse was avoiding a reaction. Most of the physical and verbal aggressions were not reported or denounced. Conclusions: There is a high prevalence of verbal abuse and physical violence in emergency services, which requires measures to achieve a zero tolerance to violence in these spaces |
| Disciplinas: | Sociología, Psicología, Medicina |
| Palabras clave: | Sociología del trabajo, Psicología social, Hospitales, Agresión, Servicios de emergencia, Hospital, Personal de enfermería, Abuso físico |
| Keyword: | Sociology of labor, Social psychology, Hospitals, Aggression, Emergency services, Hospital, Nursery personnel, Physical abuse |
| Texto completo: | Texto completo (Ver PDF) |
