| Revista: | Journal of technology management & innovation |
| Base de datos: | CLASE |
| Número de sistema: | 000407633 |
| ISSN: | 0718-2724 |
| Autores: | Lubeck, Rafael Mendes1 Wittmann, Milton Luiz1 Battistella, Luciana Flores1 |
| Instituciones: | 1Universidade Federal de Santa Maria, Programa de Pos-Graduacao em Administracao, Santa Maria, Rio Grande do Sul. Brasil |
| Año: | 2012 |
| Periodo: | Mar |
| Volumen: | 7 |
| Número: | 1 |
| Paginación: | 17-30 |
| País: | Chile |
| Idioma: | Inglés |
| Tipo de documento: | Artículo |
| Enfoque: | Aplicado |
| Resumen en inglés | Considering the increased complexity in the competitive landscape, innovation is the keyword of the post-industrial era, and in order to be attained by the enterprises, it requires new strategies, capabilities and competencies. Considering this scenario this study included analysis of improvements achieved with the implementation of the e-ticketing system in a case of public transport in major cities of southern Brazil categorized as cases ß and ?. Furthermore, it aimed to ascertain whether the improvements in information management provided by electronic ticketing qualify it as an innovation. The research was based on the theoretical model of innovation described in Tables 1, 2, 3, 4 in order to guide the research activities described. Qualitative data was collected through interviews and document analysis. The collected information was analyzed using content analysis and the amount of vehicles and passengers in the cities covered by the survey were used as secondary data. The characteristic effects of innovation were found to be in line with the results of e-ticketing in the cases analyzed, making this system a way to attain innovation. In accordance with the guidelines set for this study, it is worth emphasizing that the impacts of the e-ticketing system were considered innovative, not the system itself, because electronic billing was a means to achieve innovation and not an innovation per se |
| Disciplinas: | Administración y contaduría, Ciencias de la computación, Ingeniería |
| Palabras clave: | Administración pública, Administración de instituciones, Análisis de sistemas, Innovación, Servicios públicos, Transporte público, Sistemas eléctricos, Ingeniería de transportes |
| Texto completo: | Texto completo (Ver HTML) |
