Understanding Collaborative Problem-Solving on the Move: A Design Science Research Journey



Título del documento: Understanding Collaborative Problem-Solving on the Move: A Design Science Research Journey
Revista: BAR - Brazilian Administration Review
Base de datos: CLASE
Número de sistema: 000494872
ISSN: 1807-7692
Autores: 1
1
Instituciones: 1Universidade do Vale do Rio dos Sinos, Sao Leopoldo, Rio Grande do Sul. Brasil
Año:
Volumen: 17
Número: 1
País: Brasil
Idioma: Inglés
Tipo de documento: Artículo
Enfoque: Analítico, descriptivo
Resumen en inglés The emergence of globally distributed teams and the evolution of mobile technologies have increased the number of mobile knowledge workers (MKW). MKW are professionals who frequently work on the move, far from a fixed workplace, performing knowledge-intensive activities. MKW often work alone, which leads them to face constant challenges in their work practices and difficulties to get timely knowledge to solve their problems alone. Still, little is known about how the collaborative problem-solving is carried out in the MKW’s context. To address this gap, we adopted the Design Science Research (DSR) as a research method, and we applied activity theory (AT) and expansive learning as theoretical foundations to understand the MKW’s context. We created an artifact - a method implemented via a mobile app - to support collaborative problem-solving processes on the move, which allowed us to understand better how these processes occur, contributing not only to problems resolutions but also to organizational learning
Disciplinas: Administración y contaduría
Palabras clave: Administración de la producción,
Trabajadores,
Conocimiento,
Trabajo colaborativo,
Solución de problemas,
Aprendizaje expansivo,
Investigación científica,
Movilidad,
Diseño científico
Keyword: Production management,
Workers,
Knowledge,
Collaborative labor,
Problem-solving,
Activity theory,
Expansive learning,
Scientific research,
Mobility,
Design science
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