| Revista: | Revista médica de Chile |
| Base de datos: | PERIÓDICA |
| Número de sistema: | 000454958 |
| ISSN: | 0034-9887 |
| Autors: | Valenzuela, Vania1 Soto, Mauricio1 Betti, Irina3 Jara, Daniel2 Valdebenito, Constanza3 Arenas, Eduardo3 Angelats, Alejandra3 Téllez, Álvaro1 |
| Institucions: | 1Pontificia Universidad Católica de Chile, Escuela de Medicina, Santiago de Chile. Chile 2Pontificia Universidad Católica de Chile, Escuela de Enfermería, Santiago de Chile. Chile 3Red Centros de Salud Familiar Ancora UC, Unidad de Telesalud, Santiago de Chile. Chile |
| Any: | 2022 |
| Volum: | 150 |
| Número: | 3 |
| Paginació: | 302-308 |
| País: | Chile |
| Idioma: | Español |
| Tipo de documento: | Artículo |
| Enfoque: | Analítico, descriptivo |
| Resumen en inglés | Background: During sanitary emergencies such as the recent pandemic, health services can collapse. In these cases, remote orientation services such as call centers may help to debottleneck these services. Aim: To assess the demand and problem resolution of a clinical guidance telephone service during the COVID-19 pandemic. Material and Methods: The call registry between May and August 2020 of an orientation call center for COVID-19 was analyzed. The number of calls, sociodemographic features of callers, type of enquiry and given indications were described. Results: We analyzed 1,278 telephone calls, corresponding to 655 people. Sixty nine percent of queries were resolved during the call and in 31% of calls, users were referred to face-to-face evaluation. Two percent of these referrals were to an emergency service. Conclusions: The call center had a high level of resolution, favoring remote consultation and reducing face-to-face care, improving users’accessibility |
| Disciplines | Medicina |
| Paraules clau: | Salud pública, Telemedicina, COVID-19, Atención primaria, Centros de atención telefónica |
| Keyword: | Public health, Telemedicine, Call centers, COVID-19, Primary care |
| Text complet: | Texto completo (Ver HTML) Texto completo (Ver PDF) |
