| Revista: | Journal of technology management & innovation |
| Base de datos: | CLASE |
| Número de sistema: | 000330936 |
| ISSN: | 0718-2724 |
| Autores: | Kamoun, Faouzi1 Werghi, Naoufel2 Al Blushi Mohamed3 |
| Instituciones: | 1University of Dubai, College of Information Technology, Dubai. Emiratos Arabes Unidos 2Khalifa University of Science, Technology and Research, Computer Engineering Department, Abu Dhabi. Emiratos Arabes Unidos 3United Arab Emirates University, College of Humanities and Social Sciences, Al-Ain. Emiratos Arabes Unidos |
| Año: | 2010 |
| Volumen: | 5 |
| Número: | 4 |
| Paginación: | 57-69 |
| País: | Chile |
| Idioma: | Inglés |
| Tipo de documento: | Artículo |
| Enfoque: | Analítico, descriptivo |
| Resumen en inglés | Road traffic incidents are eliciting growing public concerns due to their devastating social, economical, and environmental impacts. The severity of these random events is particularly alarming in developing countries, where the situation is just worsening. Recently, Incident Management Systems (IMSs) have been proposed as powerful tools to enhance the coordination and management of rescue operations during traffic accidents. However, most of the available commercial IMS solutions are designed for large metropolitan cities and within the contexts of developed nations. This paper explores the issues of appropriateness and customization of IMS solutions in developing countries through an exploratory inquiry consisting of a case study from the United Arab Emirates (UAE). The paper also explores the important issues related to managing the organizational changes that an IMS introduces to the operations of the command and control room. This contribution calls for the development of more comprehensive theoretical frameworks that can guide towards the implementation of appropriate IMS solutions in developing countries. Our research highlights the need for developing countries to acquire appropriate IMS solutions that are tailored to the local organizational work context in which these systems will be used. The experience reported herein can also inspire other public safety agencies in developing countries to consider the option of developing customized IMS solutions that best suit their needs |
| Disciplinas: | Economía |
| Palabras clave: | Economía de servicios, Economía del transporte, Emiratos Arabes Unidos, Nuevas tecnologías, Impacto ambiental, Innovación tecnológica, Brecha digital, Cambio organizacional, Comunicaciones, Rescate |
| Texto completo: | Texto completo (Ver HTML) |
